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No Land line, no chance of speaking to a human at plusnet!!!!!!
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No Land line, no chance of speaking to a human at plusnet!!!!!!
11-12-2013 7:00 AM
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Well there I was praising Plusnet for their service to a friend yesterday, having been a customer from their early years all was going well. Then my phone stopped working, I tried all the help guide hints, still no dial tone and my internet dropped to about 10% of its speed. So I phoned them on my mobile and ended up in along queue, gave up raised a ticket, no reply to that either. Tried communicating with that virtual idiot Jess, what a waste of time.... So I get up early today and rang in at 06:30, guess what I am in a queue again so I give up... What does it take Plus net to actually speak to someone about this problem?????????????
As you can see I am not a happy bunny because I have a wife who has A levels in nagging me over this ....
As you can see I am not a happy bunny because I have a wife who has A levels in nagging me over this ....
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Re: No Land line, no chance of speaking to a human at plusnet!!!!!!
11-12-2013 7:14 AM
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It appears to be taking ~ 72 hours for tickets to get looked at, as well as the horrendous queues on the phone!
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Re: No Land line, no chance of speaking to a human at plusnet!!!!!!
11-12-2013 7:33 AM
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This is not acceptable service. Plusnet, you pride on service delivery, the least I would expect is to be able to speak to someone. If you are busy employ more call handlers....
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Re: No Land line, no chance of speaking to a human at plusnet!!!!!!
11-12-2013 8:07 AM
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Re: No Land line, no chance of speaking to a human at plusnet!!!!!!
11-12-2013 8:19 AM
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Thank you Matthew, I look forward to hearing from you
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