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No Incoming Calls Since Swapping to Plusnet

Posts: 1
Registered: ‎05-09-2017

No Incoming Calls Since Swapping to Plusnet

Since switching to Plusnet we have no incoming calls.  We can make outgoing calls, and the dial tone is normal, but if someone makes an incoming call then they get a dead line tone.  The ADSL connection is fine, so the line appears to be fine.  The phone also seems to work OK. 

We moved our number over and from what I understand it could be that it has not ported over correctly.  However, I spent hours trying to resolve this over the phone yesterday and got nowhere.

What to do? 


Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: No Incoming Calls Since Swapping to Plusnet

Hello there.


It looks like the line test you've completed online this morning has raised a fault report over to Openreach and they've since come back to us advising to arrange an engineer visit because they've been unable to detect a fault.


Can you run through the checks here and let us know how you get on?



From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi