No Incoming Calls Since Swapping to Plusnet

[#1]

Since switching to Plusnet we have no incoming calls.  We can make outgoing calls, and the dial tone is normal, but if someone makes an incoming call then they get a dead line tone.  The ADSL connection is fine, so the line appears to be fine.  The phone also seems to work OK. 

We moved our number over and from what I understand it could be that it has not ported over correctly.  However, I spent hours trying to resolve this over the phone yesterday and got nowhere.

What to do? 

[#2]

Hello there.

It looks like the line test you've completed online this morning has raised a fault report over to Openreach and they've since come back to us advising to arrange an engineer visit because they've been unable to detect a fault.

Can you run through the checks here and let us know how you get on?

https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Anoush