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No Incoming Calls Since Swapping to Plusnet

Newbie
Posts: 1
Registered: ‎05-09-2017

No Incoming Calls Since Swapping to Plusnet

Since switching to Plusnet we have no incoming calls.  We can make outgoing calls, and the dial tone is normal, but if someone makes an incoming call then they get a dead line tone.  The ADSL connection is fine, so the line appears to be fine.  The phone also seems to work OK. 

We moved our number over and from what I understand it could be that it has not ported over correctly.  However, I spent hours trying to resolve this over the phone yesterday and got nowhere.

What to do? 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 17,835
Thanks: 5,637
Fixes: 952
Registered: ‎21-04-2017

Re: No Incoming Calls Since Swapping to Plusnet

Hello there.

 

It looks like the line test you've completed online this morning has raised a fault report over to Openreach and they've since come back to us advising to arrange an engineer visit because they've been unable to detect a fault.

 

Can you run through the checks here and let us know how you get on?

 

https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team