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No Home Phone Control Panel

FIXED
paulrmoss
Newbie
Posts: 4
Registered: 28-04-2018

No Home Phone Control Panel

Hi

 

I've been live on Plusnet Broadband and Phone since Wednesday and the Home Phone Control Panel still says my order is being processed. I want to switch on caller display but can't.

Thanks

Paul

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: No Home Phone Control Panel

Hi Paul.

I'm sorry to hear you're not able to see your home phone control panel.

I've tried to fix this but have failed, so I've raised this to the relevant people. I should have an update next week.

In the meantime, I've added caller display for you on our back-end systems. It should be active within an hour or so.

Hope this helps.

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
paulrmoss
Newbie
Posts: 4
Registered: 28-04-2018

Re: No Home Phone Control Panel

Thank you. Caller display is now active. Still no home phone control panel though

Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: No Home Phone Control Panel

Glad to hear caller display is working.

I've tried again to fix your home phone control panel with no success. Sad

The task I've raised is still open with the appropriate team and should be picked up shortly.

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
paulrmoss
Newbie
Posts: 4
Registered: 28-04-2018

Re: No Home Phone Control Panel

I've just had four messages saying that my hone phone service has now been setup, but, the phone number in the message is wrong, it has my area code is 01472 but it should be 01473

Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: No Home Phone Control Panel

Sorry about the duplicate e-mails we've sent you and that your number isn't right.

I've updated your number now on our systems which should also reflect in your member centre.

Doesn't look like your home phone control panel is added yet, I'm advised this is part of a known issue which we're working on (Internal ref: IMT-724)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: No Home Phone Control Panel

Fix

Checking back on here I can see that this has been sorted now.

How's your account looking from your side?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
paulrmoss
Newbie
Posts: 4
Registered: 28-04-2018

Re: No Home Phone Control Panel

Yes, thank you this is all sorted

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,613
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: No Home Phone Control Panel

Glad to hear that. Let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team