No Home Phone Control Panel
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- Re: No Home Phone Control Panel
28-04-2018 9:51 AM
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Hi
I've been live on Plusnet Broadband and Phone since Wednesday and the Home Phone Control Panel still says my order is being processed. I want to switch on caller display but can't.
Thanks
Paul
Fixed! Go to the fix.
Re: No Home Phone Control Panel
28-04-2018 3:07 PM
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Hi Paul.
I'm sorry to hear you're not able to see your home phone control panel.
I've tried to fix this but have failed, so I've raised this to the relevant people. I should have an update next week.
In the meantime, I've added caller display for you on our back-end systems. It should be active within an hour or so.
Hope this helps.
Anoush
Re: No Home Phone Control Panel
04-05-2018 8:32 PM
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Thank you. Caller display is now active. Still no home phone control panel though
Re: No Home Phone Control Panel
07-05-2018 5:43 PM
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Glad to hear caller display is working.
I've tried again to fix your home phone control panel with no success.
The task I've raised is still open with the appropriate team and should be picked up shortly.
Anoush
Re: No Home Phone Control Panel
08-05-2018 8:03 PM
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I've just had four messages saying that my hone phone service has now been setup, but, the phone number in the message is wrong, it has my area code is 01472 but it should be 01473
Re: No Home Phone Control Panel
09-05-2018 11:29 AM
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Sorry about the duplicate e-mails we've sent you and that your number isn't right.
I've updated your number now on our systems which should also reflect in your member centre.
Doesn't look like your home phone control panel is added yet, I'm advised this is part of a known issue which we're working on (Internal ref: IMT-724)
23-05-2018 4:05 PM
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Re: No Home Phone Control Panel
23-05-2018 6:08 PM
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Yes, thank you this is all sorted
Re: No Home Phone Control Panel
24-05-2018 12:48 PM
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