No Future Landline?

[Townman]

@NickBS / @James_B / @MikeSt / @Gandalf 

Is there now absolutely no way of recovering this user's situation arising from (a) initial challenging advice and guidance from front line CSAs and (b) the failure to correctly back out the BT order / protect the Plusnet account cancellation ?

The consequential total loss of the user's email service will be utterly devastating.

I can well imagine that there is now no way of resurrecting the account for billing ... but in the circumstances it MUST be possible technically to reinstate the email service ... even if that needs hand-balling it by the gurus as a form of contrition for the challenged advice and service management received.

[bazzer]

@Townman Many thanks for tagging those who I presume are connected to PN.

If the email has gone, so be it, we will have to make alternative arrangements with another provider.

However, I just want someone from PN to assure me that my broadband and phone line are NOT going to be cut off, because no one I have spoken to so far can give me that assurance.

[MatthewWheeler]

I'm really sorry to hear this has happened @bazzer 

I should be able to get the groundwork laid for restoring this back.

It'll need to be picked up by a different team on Monday but at that point, it should be a relatively easy job.

With regards to the landline and broadband from what I can see everything is active on our suppliers end with no ceases in place so it should continue to work whilst we set the new account up

[bazzer]

@MatthewWheeler Thank you for your message.

This is fantastic and much welcomed news.

I have received your private message and will respond accordingly.