No Dial tone + fibre internet lucky if over 2-3 MB

[#1]

Hi,

Currently without a dial tone on the phone, and Fibre Broadband down to 3 to 5 Mbps - and it's intermittant at best.

I've checked all the connections etc and all are fine.

Help please

Regards Mike

[#2]

Have you reported a fault?

[#3]

Hi,

Not yet - noticed at 10:30 this evening - support isn't open.

Just wondered if any one else had similar issue

I will do tomorrow - but I'll be at work, and not back until late.

Regards Mike

[#4]

Sorry to hear your phone isn't working.

Our tests are showing what's known as a loop condition fault which can sometimes be internal.

Can you try going through the steps here and let us know if that doesn't sort the issue.

[#5]

Hi,

Called technical support - confirmed line fault, hence no dial tone and slow broadband.

Now awaiting ...

[#6]

It looks like the fault they've raised to Openreach is now in an Awaiting Appointment stage because a line test has indicated the problem may lie internally. I'll create a ticket on your account with more information.

[#7]

Hi
Any feedback....?

[#8]

If you reply to the information requested in this ticket we'll get the engineer booked in for you.

[#9]

Hi,

Can you please reply with the compliant process please?

We have received shocking service closing out this issue - especially with the "computer says no" attitude.

If it wasn't for us calling the Openreach BT engineer ourselves we would of got the issue resolved.

[#10]

The official complaints procedure is here https://www.plus.net/help/legal/complaints-code-of-practice/

For future reference a link to it is shown at the bottom of every webpage as "Complaints Code of Practice"