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No Dial tone and Slow internet and Keeps dropping

zaywood27
Dabbler
Posts: 16
Registered: ‎10-11-2018

No Dial tone and Slow internet and Keeps dropping

I presume that this kind of problem should be addressed promptly, it happened before and I can see many members have experienced such a problem before, so I think such kind of problems have to be dealt with easily, now we are much more dependant on the internet on our work if that goes wrong then this would be reflected on the work we provide. if you are not going to deal with such kind of problems fast enough we are as well going to impact other people business.

and before you say it yes I have followed all the troubleshooting guides. still the problem not fixed, and I know you are doing your Job, but come one we are looking for ( we ll do you proud ) yet not met.  

40 REPLIES 40
jimrob233
Hooked
Posts: 9
Thanks: 7
Registered: ‎11-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

I have also lost my phone line although the internet seems fine.  Using the exchange test through the phone troubleshooting menu comes up with an error message and the helpline appears to have a 35 minute queue.  I suspect that our local exchange is flooded and we'll just have to wait for things to dry out.

SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: No Dial tone and Slow internet and Keeps dropping

Welcome to the forums. @jimrob233

Two good resources for the status of the Openreach networks can be found at

https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

https://status.zen.co.uk/broadband/

 

zaywood27
Dabbler
Posts: 16
Registered: ‎10-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

It has been 4 days now, no dial tone the internet speed still slow, the only progress is that it’s not dropping.
SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: No Dial tone and Slow internet and Keeps dropping

@zaywood27

Have you opened a fault with Plusnet for this issue?

If not then you need to.

Posts to this web site aren't the start of the fault fixing process.

Assuming Plusnet supply your phone line then the telephone troubleshooter is at https://www.plus.net/my-account/tools/phone-troubleshooter

zaywood27
Dabbler
Posts: 16
Registered: ‎10-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

I did open a fault, I think it’s only a matter of time so I think better waiting as usual Smiley
SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: No Dial tone and Slow internet and Keeps dropping

Have Plusnet replied to the fault ticket at all?

You can find the open ticket in the Member Centre under "Manage Account" and then "Help Assistant"

zaywood27
Dabbler
Posts: 16
Registered: ‎10-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

Actually they replied with this which I couldn’t translate Smiley
jimrob233
Hooked
Posts: 9
Thanks: 7
Registered: ‎11-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

I have had no reply to my fault ticket - but then it has been the weekend.  Our local telephone exchange was built next to the Beck River.  Every now and then it becomes part of it.  I suspect I'll get no landline until things dry out.

zaywood27
Dabbler
Posts: 16
Registered: ‎10-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

That means every time it rains you get the same problem?
jimrob233
Hooked
Posts: 9
Thanks: 7
Registered: ‎11-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

zaywood27

Your ticket reply means that the important wire in the connection between you and the telephone network has been connected to earth.  That probably means the rain has got in - or like mine, the telephone exchange is flooded.

jimrob233
Hooked
Posts: 9
Thanks: 7
Registered: ‎11-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

Not every time it rains - just every time the Ravensbourne Flood Prevention Scheme fails.

SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: No Dial tone and Slow internet and Keeps dropping

Hopefully Openreach will find the fault externally. From that, it is only an assumption that it is an external fault to your premises and that Openreach are looking into it.

Would have been nice for staff to actually tell you in plain English what the issue is and what is happening.

zaywood27
Dabbler
Posts: 16
Registered: ‎10-11-2018

Re: No Dial tone and Slow internet and Keeps dropping

Exactly, definitely need some explanation as what caused the problem I have been with Plusnet for 2 years now, never faced such a problem. I only knew it’s common through the Forum.
SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: No Dial tone and Slow internet and Keeps dropping

@Satss

Could you possibly help @zaywood27 and explain what the image posted in this thread at https://community.plus.net/t5/Home-Phone/No-Dial-tone-and-Slow-internet-and-Keeps-dropping/m-p/15874... means to them and their issues?

Thank you.