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No Dial Tone

harrylime
Newbie
Posts: 2
Registered: ‎16-05-2016

No Dial Tone

I am new to Plusnet and it has not been plain sailing so far, after many problem free years with TalkTalk. I kept getting thrown off the internet, which now is rare, thankfully. However, I now have no outgoing dialling tone, although I can call my landline from my mobile. I have a master plus two extensions and use filters on all.Any suggestions appreciated, I can't face half a day trying to get through to Plusnet customer services. I'm seriously thinking about scrapping my contract and returning to TalkTalk

3 REPLIES
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: No Dial Tone

If you have one (or can even borrow one) plug a wired (not DECT) telephone directly into the test socket (located behind the faceplate) on your MASTER socket (assuming you have a standard and relatively up to date NTE5 type master - this should disconnect any internal extension wiring leaving just the wired phone connected to the incoming line (+ the circuits of the master socket), if you still get no dial tone you can be fairly sure it's an external fault and go to the troubleshooter/fault reporting here: https://portal.plus.net/my-account/tools/phone-troubleshooter/

Also see: https://www.plus.net/help/phone/phone-line-troubleshooting/ 

[Edit] troubleshooter address.

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harrylime
Newbie
Posts: 2
Registered: ‎16-05-2016

Re: No Dial Tone

Thanks for that, I will try it. Just a quick updat. Having moved the master phone to a different socket, I am still getting the strange alternating tone but if I wait for a few seconds I then get a dialling tone. Strange

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: No Dial Tone

Hello. An interrupted dial tone usually means that there's voicemail on the line (if you have our voicemail service I would suggest dialling 1571 to see if there are any new messages).
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
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 Anoush Mortazavi
 Plusnet Staff