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No Dial Tone

Jamaxx
Dabbler
Posts: 24
Registered: ‎22-01-2012

No Dial Tone

Hi,
Would it be possible to check my home phone line please. Tried calling CS but to no avail.
No dial tone, when someone rings in it just rings off as there is no connection.
Home Phone is saying 'check phone line', tried with a corded, still nothing.
Broadband seems to be unaffected so far.
Cheers
Gordon
2 REPLIES 2
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: No Dial Tone

Hi Gordon,
I've had a look at the account, and it seems that we are just your broadband provider.
Unfortunately, there's no way that we can really run any diagnostic checks on your line unless we are in ownership of your phone line.
I'm sorry to hear that your services are down. I hope it gets resolved for you soon.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Jamaxx
Dabbler
Posts: 24
Registered: ‎22-01-2012

Re: No Dial Tone

Ah, thought the two went together.
OK I'll look into who we are with currently.