No Dial Tone & no mobile to text for help

[#1]

I have no dial tone & no UK mobile to text HELP to 07800008121 

Internet is working though, and yes, I have plugged a corded phone into the master socket & there is still no dial tone.

The chat function was no use & told me it couldn't help when I asked to speak to a human.

Is there no online way to report a phone line problem?

Thanks.

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#2]

Never put your phone number on a public forum; stand by for the scammers!
See links below.

[#3]

@RussNew

 Once you could use this link to report a fault https://faults.plus.net hopefully it still works.

Have you recently renewed your contract?  plusnet 'Fibre product' (delivered over copper cable) does not provide a landline phone number service, neither does 'Full Fibre product'

[#4]

@Gel Thanks, but all of those links end up sending me back to places I have already been.

[#5 · Accepted solution]

@Dan_the_Van That is great. I will keep that link for next time! It now sends you through to https://www.plus.net/apps/kbdfaults

I ended up finding a neighbour who was home & allowed me to use her phone. Apparently there's an issue at the cabinet. I wondered if they had switched me over to full fibre without me asking, but no...

[#6]

 Same here, I`m an elderly and disabled user, no dialing tone since Monday keep being assured that Open reach will fix it, yestereday and today.  I really need my landline.  Plusnet staff are really nice but nothing happens.  so frustrated. 

Have to pay a credit card bill today, I do it by landline, well what do I do now. 

[#7]

Sorry to hear this @sandralevy1 

The case is with our Customer Assist Team who will be chasing this up for you tomorrow to let you know what's happening