No Dial Tone No Ring Tone No Answer from Customer Services

[#1]

I've lost the dial tone on y landline (home phone), so I am unable to make any outgoing calls. There is also no ring tone so I am unable to hear when the phone rings and I have missed several calls today as a result.
Because I was unable to get a dial tone, I had to use my mobile to try and contact Customer Services, but after being kept in a queue for just over an hour my credit ran out. This call cost me a little over £10.
I now have no way of contacting Customer Services and I am not at all happy, as I have no idea when my service will be restored. I am not in arrears with my bill, and my broadband is working okay.
I do hope that I will be compensated for this loss of service and that a credit will be made on my next bill, but in the meantime can anyone tell me how I can get my landline service fully restored and how long this is likely to take.

[#2]

Have you raised a fault online? https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38

[#3]

Yes, I have done that. The reference number I was given is: 78759101

[#4]

Hi gazza1960,
Tests are indicating a disconnection in the network so I've just logged a fault with our suppliers. Please take a look at the update on ticket 78759101 when you can for the details.