Nightmare phone line installation
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- Re: Nightmare phone line installation
Nightmare phone line installation
28-05-2014 12:39 PM
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We've tried escalating this through e-mail and on the phone but that has been unsuccessful so I'm hoping the DCT might be able to shed some more light or help in some way or another.
I've included a brief history of the order here for those who aren't from PN who might be interested in this total shambles of an operation:
25/03/14 - Order placed with Plus.net
26/03/14 - Told an engineer was due to activate the service on 2/4/14
02/04/14 - Nothing happened although I believe BT may have attended and not done anything
22/04/14 - Told there would be a delay. No other information at all.
28/04/14 - Suppliers advised that job was still with survey team and ticket was put on hold unilt 02/05/14
01/05/14 - Told other works needs to be completed. Put on hold until 15/05/14
06/05/14 - Told suppliers are still working on cabling work
15/05/14 - Told order has been sent to dedicated team. No information from suppliers.
16/05/14 - Job escalated to "queue manager of the line plant team". Told to expect updates on 19/05/14
21/05/14 - Told a job has been escalated further as the one from 16/05/14 had not been actioned. Assured of a response within 24 hrs.
22/05/14 - Told that suppliers had provided no update and to expect one "tomorrow latest"
23/05/14 - No communication from PN at all.
27/05/14 - No communication from PN at all.
28/05/14 - No communication so far from PN at all.
Re: Nightmare phone line installation
28-05-2014 1:06 PM
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Some of the timeline you've posted I can't see on your account, can you confirm your username with me by sending it as a private message so I can make sure I'm on the right account and chase this up?
Re: Nightmare phone line installation
28-05-2014 1:07 PM
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Sorry - forgot to mention the account. It's not the same account as my forum one - this one is under the username 'martincooke'.
Many thanks,
Adam
Re: Nightmare phone line installation
28-05-2014 1:13 PM
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Re: Nightmare phone line installation
28-05-2014 1:49 PM
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Re: Nightmare phone line installation
29-05-2014 4:29 PM
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I'd phone but I can't bare to listen to your awfully loud and obnoxious on hold music for over 15 minutes!
Re: Nightmare phone line installation
29-05-2014 5:05 PM
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We've now raised this to be chased for a manual update, you should receive confirmation of this on your support ticket before 9pm tonight to outline when the work is due to be carried out.
Re: Nightmare phone line installation
06-06-2014 3:25 PM
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Could someone check that the appointment for Monday PM is confirmed with BT properly and that someone is going to turn up?
Re: Nightmare phone line installation
06-06-2014 3:36 PM
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Re: Nightmare phone line installation
10-06-2014 2:43 PM
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Patrick was meant to call Openreach as soon as he got into the office today to follow up and I was expecting a call shortly afterwards. I haven't had one yet so please can someone go and ask him to do this and call me?
Re: Nightmare phone line installation
10-06-2014 3:09 PM
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I've dropped him an email asking to pick this up again ASAP.
I'd offer to pick things up myself but I honestly doubt I can find the time today.
However, I'm happy to dive into this tomorrow if things haven't progressed by then.
Adam
Re: Nightmare phone line installation
10-06-2014 3:27 PM
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If you saw the ticket history for this, I'm sure you will be able to understand my frustration. My original frustration was mostly transferred to Openreach but the continued failure of PN staff to act of their own accord and follow through with promises is wearing very thin!
Re: Nightmare phone line installation
10-06-2014 6:20 PM
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jim:quote
Re: Nightmare phone line installation
11-06-2014 9:50 AM
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I'm very sorry that you weren't updated when you were promised an update. Adam emailed the advisor in question and my only assumption is that he was ill yesterday and therefore not in the office.
I can see that a member of our Supplier team spoke to you this morning and that they were informed that an engineer is due to attend your local exchange within the next 24 hours and check the line plant.
Re: Nightmare phone line installation
19-06-2014 11:40 PM
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