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New plusnet phone with Caller Display and 1571

BruceMcTavish
Grafter
Posts: 47
Registered: ‎29-09-2014

New plusnet phone with Caller Display and 1571

Just tried to ring Support but says a 30 minute wait so posting here as seems to get quite quick replies.
Moved to plusnet and phone moved over this morning - seamless transition from BT on broadband and phone.
Slight hiccup. 1571 not active and Caller Display not working.
Do I need worry or will they appear during the day?
Mike
3 REPLIES 3
PeeGee
Pro
Posts: 1,217
Thanks: 84
Fixes: 3
Registered: ‎05-04-2009

Re: New plusnet phone with Caller Display and 1571

What is the status if you go here (login required)? It should show phone features that are active on your account and allow you to change them.
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
BruceMcTavish
Grafter
Posts: 47
Registered: ‎29-09-2014

Re: New plusnet phone with Caller Display and 1571

Thanks for reply.
Neither show as active although both were selected at the initial order.
Do I need to add them in again here perhaps?
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: New plusnet phone with Caller Display and 1571

Hi BruceMcTavish,
Sorry for the delay in activating that. I can see that you called up and spoke to a member of our support team who activated both services on your line today.
Let us know if you require any assistance in the future Smiley