New phoneline installed, when can I start using the service?

[#1]

Hi. We had the installation this morning & the guy was very good with regards to timing and service. We have a dial tone and I have received a call from a relative whom I gave the number to, but will our calling service be ready to use, eg, if I was to make a call now, would I be charged for it because my Anytime won't have been configured?
Many Thanks

[#2]

Hi AB55,
You can use your phone now and won't pay for any calls included in your anytime package.
Jojo

[#3]

Thank you very much, Jo. If the broadband activation goes as smoothly as this then we'll be even more impressed

[#4]

I'd just like to add that we've still received no emails about the service or about the broadband process. Is this normal practice? Thanks,

[#5]

Hi AB55,
I'm going to take a look into this now and find out what's going on. I'll update you as soon as I know more.
Jojo

[#6]

Hi AB55,
I've been down and spoken to a member of our provisioning team and she is dealing with it and will call you shortly.
Jojo

[#7]

Hi Jo
Thanks for that again. Received a call this morning, so hopefully it gets things going ok now.
Thank you.

[#8]

Hi Jo. I was wondering if you could look into this. On the adsl order it lists this
Problem 
Checking your line

We've found a potential problem on your telephone line.
We'll look into this and will be in contact with you shortly.

This has been the case for 2 days now and I was wondering if you could find out what it means for us, if we have something else to do etc. The router is setup properly with the right settings etc. Do we need to do something else? It's connected to the filter properly as we've had internet for 10 years now so know how to do that bit right!
Thanks in advance

[#9]

Hi AB55,
It seems there was a problem and the order was rejected by the supplier, we have now re-submitted the order and it is due to complete on the 25th.
Jojo

[#10]

thank you. Hopefully it goes smoothly this time. 

[#11]

Hi AB55,
I'll follow it's progress for you to make sure nothing goes awry this time.
Jojo

[#12]

Hi Jo
Thank you for that. The status hasn't updated yet though, hope it's not going to fail again, as it is we've got to spend £10 to top up our o2 mobile broadband because our usage was timed to run out at the time that the line was initially meant to be ready.

[#13]

AB55,
I've just checked and it's looking good to go live on Thursday.
Jojo

[#14]

wonderful thank you 

[#15]

Hi Jo
Hopefully it does so today, we're down to less than 10mb of the mobile broadband! We have green light on dsl but red on internet, so hopefully this sorts out today & we can enjoy the service!