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New phone activation calling features not activated

Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

New phone activation calling features not activated

My phone line was activated today but my voicemail was not activated nor was my caller display.  I've added the voicemail manually as this is free but for the caller display that I have already paid for, plusnet want to charge me again to activate it.  I have had several issues during the installation of fibre etc - surely it's not difficult to get things right first time?
5 REPLIES 5
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: New phone activation calling features not activated

Hi there,
Really sorry about that, we'll look into what's happened there. In the mean time I've added it for you and refunded the cost of the caller display from your initial invoice.
Hope that helps.
Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Re: New phone activation calling features not activated

Thanks.
jim:quote
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: New phone activation calling features not activated

Is your Caller Display now working?
Muttley62
Grafter
Posts: 130
Registered: ‎22-03-2013

Re: New phone activation calling features not activated

All OK now - many thanks.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: New phone activation calling features not activated

Brilliant.
Please let us know if there is anything further we can help you with Smiley