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New order for Home Phone and Broadband

danperez
Newbie
Posts: 3
Registered: 20-12-2010

New order for Home Phone and Broadband

Hi,
This afternoon I placed an order for home phone and broadband with PlusNET. I noticed the next response due is on the 4th January 2011 do any of you know whether I'll receive confirmation in-between on the update of my order. I'm transferring from AOL due to the lack of service and helpfulness from their support.
Look forward to reading your responses.
Dan
8 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New order for Home Phone and Broadband

Hi danperez,
You should get an update as soon as the order has been placed and accepted, if that doesn't happen today then it certainly should tomorrow.
Hope that helps,
danperez
Newbie
Posts: 3
Registered: 20-12-2010

Re: New order for Home Phone and Broadband

Hi Matt,
Thanks for your swift reply and your help. I'll keep a check out for the update.
Dan
danperez
Newbie
Posts: 3
Registered: 20-12-2010

Re: New order for Home Phone and Broadband

Hi Matt,
Just a quick update I haven't received any response yet regarding my new order, probably sound a little impatient but just double checking the order has been made successfully on my end.
Dan
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New order for Home Phone and Broadband

dont want to DAMPen your enthusiasm, it not yet 24 hrs since your first post
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New order for Home Phone and Broadband

Hi danperez,
There's a ticket on your account now to track the order, it looks like a move back from an LLU provider so it will be a couple of weeks or so unless an engineer visit is required. Our provisioning team will be in touch with you to update when we know more.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: New order for Home Phone and Broadband

[me=jelv]hopes it's not TalkTalk or this could turn in to a saga (and it won't be Plusnet's fault)[/me]
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
JonJon
Grafter
Posts: 91
Thanks: 5
Registered: 24-05-2009

Re: New order for Home Phone and Broadband

He mentioned AOL, but that's probably not much better than TalkTalk!
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New order for Home Phone and Broadband

same family group