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New line - how long

jwm
Newbie
Posts: 6
Registered: ‎30-05-2012

New line - how long

Hello
I'm a Plusnet customer and I'm in the process of helping my friend to set up in a flat in Llandudno that's not had a phone line to it before and we are hoping to go with Plusnet.
I've been on your website and put in the postcode etc and confirmed a new line should be possible but I'm wondering roughly how long after placing the order it would be that an engineer might visit to do the installation?
A rough idea of timescales would help us to plan the move
Thanks
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: New line - how long

It all depends on the area I'm afraid.
If there are any spare pairs and a line going towards the property then it should be relatively straight forward.
If there aren't any spare pairs our suppliers would have to get a engineer out to survey the area and make plans for the new cable.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team