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New customer phone not working

Frich107uk
Interested
Posts: 2
Registered: ‎21-05-2020

New customer phone not working

Recently we switched to Plusnet from Sky. Switchover was Tuesday 12 May. Broadband works absolutely fine, but no dial tone or anything with the phone. The only phones we have are cordless, and have tried as much as the troubleshooting options as we can with no change. Webchat is apparently down, and tweeting help hasn’t had any response as yet. Feeling frustrated and unhappy. What’s the best way to get this resolved as quickly as possible?

 

Working from home and have a 6 year old son on the autistic spectrum so being without landline is definitely a problem.

2 REPLIES 2
Frich107uk
Interested
Posts: 2
Registered: ‎21-05-2020

Re: New customer phone not working

Managed to get through to customer services, so in hand! 🙂

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,935
Thanks: 624
Fixes: 175
Registered: ‎27-04-2007

Re: New customer phone not working

OK, thanks for letting us know and I'm really sorry about the issue with your line. 

 

Please feel free to reply back here if you need us to pick anything up or check for updates for you. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team