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New bill format - duration of calls formatting

reproman
Interested
Posts: 1
Registered: ‎09-09-2018

New bill format - duration of calls formatting

I have noticed a bug in the new bill format on the website, it is how the times are used for the duration of calls...

 

On the bill itself, it is HH:MM:SS

In the 'View billed calls' area it shows as HH:MM:SS.CS (CS = centiseconds!?)

When exporting the billed calls, the formatting goes back to HH:MM:SS but this is where it goes wrong, the CSV download cannot interpret this non-standard notation of centiseconds and simply spits out nothing.

 

Is a unit of centiseconds really needed, or indeed any reason to break-down time further than a second?

 

Please remove the 'centiseconds' unit so that exports can be done without copy-paste-alter-repeat multiple times?

 

Thank you.

Tags (1)
2 REPLIES 2
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: New bill format - duration of calls formatting

Hi @reproman

 

Thank you for bringing this to our attention. I will feed this back to our billing team so that they can look into this.

 

 

peter6000
Grafter
Posts: 34
Thanks: 4
Fixes: 2
Registered: ‎07-06-2014

Re: New bill format - duration of calls formatting

Hi,

 

I've just tried exporting a CSV of calls and the column title is now:

   "Duration hr:min:sec"

but there's no data for that column.

 

Also, a couple of other related questions:

1. What does the "late rated" column show?

2. It's not really a problem to me, but should a CSV file really contain subtotals and totals?

 

Thanks,

 

Peter.