New account issue. Not a good introduction to Plusnet.
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New account issue. Not a good introduction to Plusnet.
17-02-2014 9:48 AM
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I was sent a text this morning saying my phone line was now working. However, I have taken the day off work to wait for an engineer.
I've phoned Plusnet support, but the person I talked to couldn't help as I am not the person named on the account.
What do I do? Should I wait in for an engineer who may or may not show up? Or should I go to work?
This is not a good introduction to Plusnet.
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 10:11 AM
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Sorry for the issues you've encountered. I've created ticket 81405121 on your account. Please see this ticket for information regarding this post.
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 10:54 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 2:47 PM
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Quote Please remember that you will need to be available if the engineer requires access to your property to complete the installation.
I appreciate that this may lead to you taking time off work but in this instance it's not something we would refund or give a gesture of goodwill for.
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 2:58 PM
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A very poor start to our relationship.
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 3:01 PM
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Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 3:41 PM
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[list type=decimal]
Which would be your preference?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 3:51 PM
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Very poor service.
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 3:58 PM
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Sometimes they hook up the phone lines / broadband, their little box says "everything is ok" and off they go - no home visit required.
Other times they find a high resistance fault or similar which would require a visit to the customer, faceplate off, test equipment on and further investigation. Other times, the customers existing telephone or satellite receiver could cause issues with the engineers tests and require a call to the customer to remove them from the line.
It is standard procedure and probably would have happened no matter who you signed up with.
Re: New account issue. Not a good introduction to Plusnet.
17-02-2014 4:38 PM
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Quote from: eggiegwin They are, after all, the same company.
They may have the same owners, but they operate as totally independent companies. If they did otherwise OFCOM would be down on them like a ton of bricks!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New account issue. Not a good introduction to Plusnet.
05-03-2014 4:09 PM
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Ofcom are trying to come down on OpenReach this year demanding a 2 day window to respond.
PlusNet's response so far is that 'we hope to provide service in another 4 weeks (then a 10 week wait)'. Not good enough for me I'm afraid,
good luck, joe
Re: New account issue. Not a good introduction to Plusnet.
06-03-2014 12:13 PM
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I've responded to your post regarding the same subject here: http://community.plus.net/forum/index.php/topic,124508.0.html
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