New account - Why have PlusNet gone all incommunicado?

[#1]

My colleague Jade confirmed to her that the appointment was still set in stone before I even got into work this morning.
Chances are that I'll probably ring Katie at 4pm and ask if she's heard anything from them.
I'm keeping my eyes out and I'll let you know when you can relax and buy another Pina Colada.
Matty

[#2]

Quote from: MattyC

I'm keeping my eyes out and I'll let you know when you can relax and buy another Pina Colada...

... or if you need something stronger because it's all gone wrong again!

[#3]

Thanks. Still no news.  That double strength Mallorcan Mojito is beckoning! 

[#4]

Hi SludgeIsland,
The engineer is now at Katie's property. No notes from my side but I rang to check.
All is looking ok for now, but I'll call again later tonight to ensure that he's got it all sorted out.
Have a mojito on me
Matty

[#5]

Thanks for the update Matty.  That mojito tastes good!

[#6]

Hopefully the final update:
Phone order complete, broadband order complete.
Have spoke with Katie and she should be able to access the internet. Just a shame that it took so many appointments.
Enjoy the remainder of your holiday
Matty

[#7]

Hi Matty
Hols over and back to the great British weather! 
Very quickly...  Katie apparently has currently got BT Answer 1571, with all their blurb about personalising your message.  She opted for PlusNet free voicemail.  As I remember it, it takes a couple of weeks to switch over to your own messaging service.  Am I correct?  I seem to remember that's what happened when I ditched TT a few years ago.
Finally, thanks for all your help in sorting this out. 

[#8]

Hi there
It should have been straight away I think. I just checked and it looks like the incorrect option was selected for voicemail.
I'm in the process of getting that changed for you now. Should be around 24 hours at the latest.
Matty