I've recently bought a new property and discovered that the phone line is dead.
I have two accounts with Plusnet for two different properties. The problem resides with username: dtparry.
Before reading the extensive PN help pages I knew full well to disconnect any extension wiring and try connecting direct to the test socket at the master socket. Alas there was no dial tone. After a quick head scratch I wandered outside to have a look at the BT line into the house which when identified was found hanging from the side of the property and connected to fresh air alone. Further still, the cable looks to be older than I am. I can only assume the previous occupier preferred the more traditional approach of communication such as a long piece of string with tin cans on either end.
From reading between the lines I believe I'm waiting for BT to investigate the issue at the exchange. Not sure what they'll find there, other than "Computer says no Jeff".
For feedback alone, I appreciate the customer advisors are probably following protocol, but in some instances your advisors need to listen to customers more. I've explained repeatedly that the incoming line is damaged/disconnected. Now I also appreciate that the majority of customers probably don't have a clue but there are a handful of us out there (example being many of the users on this forum) who have a few brain cells.
It's getting to the point where I'm happy to pay £50 for the engineer myself. You've also sent me various updates saying my Fibre will go live on 14/11/2015. Can't see that happening without a phone line though.
