New Line Activations
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New Line Activations
19-09-2007 11:11 AM
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I would've thought PN are losing out on a lot of business this way?
Re: New Line Activations
19-09-2007 11:14 AM
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Essentially, it's down to the fact that it wasn't built into the initial project and the sign up journey would need a large amount of work. We can do these manually, but it is time consuming, but we're happy to do this in isolated cases, but there's no automation in place.
Re: New Line Activations
19-09-2007 2:42 PM
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Re: New Line Activations
19-09-2007 2:48 PM
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If you'd like to raise a ticket on their account (or get them to :)) then I'll get one of our provisioning guru's to take it from there for you.
Re: New Line Activations
19-09-2007 4:27 PM
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Re: New Line Activations
19-09-2007 5:29 PM
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Thanks Guys / Gals (in the case of Mand)
Re: New Line Activations
19-09-2007 6:49 PM
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Re: New Line Activations
20-09-2007 10:00 AM
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They/You need to agree to the fees on the ticket so that we can proceed, as it's obviously not detailed in the signup journey.
Let me know when that's done and I'll get things moving for you.
Re the referrals, once the account is active raise a ticket and we'll change it over for you.
Re: New Line Activations
20-09-2007 11:42 AM
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Will get them to look at the ticket when I see them later
Re: New Line Activations
02-10-2007 8:28 AM
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It would depend on exactly how much BT would need to do to turn on his line telephone line. If there's a line there already, then it should be relatively cheap (believe I just paid £38 for mine), however if there is no line there, we would ne3ed to charge £105. We don't currently offer deferred payments on home phone and due to potential nature of these costs, I would say that this being a future thing would also be unlikely.
You can of course defer the ADSL activation and hardware charges.
Re: New Line Activations
02-10-2007 10:59 AM
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Re: New Line Activations
02-10-2007 11:08 AM
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