New Flat no dial tone

[#1]

I am in the process of moving into a new flat, However when I connect the phone to the phone socket I get no dial tone, I have been told that the new line may not yet be activated  is this something that plusnet will do when they transfer my service to new flat or will I have to contact bt to get line set up first.
Thanks for any assistance

[#2]

Hi stevie08,
Welcome to the community forum, always nice to have a new face around
We can get everything sorted for you to get your services in your new flat, but you would need to speak with our house moves team on 0800 432 0200 and we;ll be able to arrange that. The house moves team are open from 09:00-21:00 Monday - Friday and 09:00 - 17:30 on Saturday.
If you need any help with or have any further questions please let me know.
Chris

[#3]

Thanks Chris