New Account - unhappy with lack of response

[#1]

Hello,
I have a new account with you, but am struggling getting any update on the status of my order. I was told that my phoneline was active last week, I then logged in and it was showing'order cancelled'. I am awaiting responses to tickets - 98088682 and 98371928. Could someone please let me know what is going on?
Thanks.

[#2]

Good afternoon,
Let me pick this up for you,
I will have a look and get back to you with more information as soon as possible.

[#3]

Many Thanks. I look forward to hearing from you. I have 5 children awaiting their internet connection - and they are driving me insane!! 

[#4]

Hey,
I can imagine
Good news though I should be able to get your broadband up and running within 48hrs.
If you look at the complaint ticket on your account,
there will be a lot more information for you on that as I have picked that up for you too.
Hopefully two days is not to long to wait

[#5]

Fantastic thank you. I will head over and look now  
There doesn't seem to be any information on there...... 

[#6]

I've added a bit of extra info onto that ticket for you.