Need my phone socket moving
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Need my phone socket moving
Need my phone socket moving
04-05-2020 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
iam needing my phone socket to be moved and replaced due to the socket been faulty i beleive to have this done it cost £65 if your a plusnet customer please do you know when they can come to do the work with current lockdown issues
Re: Need my phone socket moving
04-05-2020 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regulations dictate that this should be done by Openreach and they have stated that they will not be entering private properties until further notice, so don't hold your beath whilst waiting!
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Need my phone socket moving
05-05-2020 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @Paulgotroutert To move a master telephone socket this will cost a one off charge of £160 however as @Baldrick1 has indicated, the earliest we'd be able to arrange this is June or perhaps later depending on the lockdown. We'd charge £65 if an engineer needs to replace the master socket rather than move.
Out of curiosity what's wrong with the socket? I've also added a reply to your support ticket under ID 201156477.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Need my phone socket moving