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Mysterious fault on my line
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Mysterious fault on my line
03-10-2013 1:32 PM
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My phone line stopped working and my broadband died.
I called Plusnet services and they found a fault on my line.
My broadband became stable again less then half an hour later and I tested my phone line which worked.
I called plusnet again and it seems the fault on my line disappeared.
I don't know whether it was a bt engineer messing about with the local box or whatever, but I can say honestly that I was impressed by the way plusnet staff handled my case and arranged an engineer to call at my premises at the earliest possible date they had.
I just wanted to say thanks plusnet for being on the ball and making me feel like a valued customer and not an inconvenience, like a previous isp made me feel when I had to report a dodgy modem.
I called Plusnet services and they found a fault on my line.
My broadband became stable again less then half an hour later and I tested my phone line which worked.
I called plusnet again and it seems the fault on my line disappeared.
I don't know whether it was a bt engineer messing about with the local box or whatever, but I can say honestly that I was impressed by the way plusnet staff handled my case and arranged an engineer to call at my premises at the earliest possible date they had.
I just wanted to say thanks plusnet for being on the ball and making me feel like a valued customer and not an inconvenience, like a previous isp made me feel when I had to report a dodgy modem.
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Re: Mysterious fault on my line
03-10-2013 2:01 PM
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Quote from: Massmo I don't know whether it was a bt engineer messing about with the local box or whatever...
Certainly feasible, among a number of other possibilities.
Glad to hear that Plusnet dealt with it efficiently. Welcome to the forum.
Murphy was an optimist
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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