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My tariff is wrong, how do I change it

Posts: 1
Registered: ‎11-12-2021

My tariff is wrong, how do I change it

I am a new member, after my chest month bill the phone charges were excessive so I changed my account to "Unlimited UK & Mobile calls"
When I checked my account a day or so later it was set to "international account 300"
I have no option to correct my tariff, it states changes in progress
How can I get the correct tariff
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: My tariff is wrong, how do I change it

Hey @Jdillett2,

I'm sorry to hear that there's been some confusion regarding this. I can see that a tariff change was put through a few days ago via the website, as per this service notice on the account. Unfortunately we're unable to change the tariff twice in one billing month and so you would need to wait until the next billing month to request this again.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team