cancel
Showing results for 
Search instead for 
Did you mean: 

My phone does not ring

zedingrove
Grafter
Posts: 293
Registered: ‎18-06-2012

My phone does not ring

Since changing over from BT to PN I have not had a single telemarketer from India or anywhere...
Nor have I had any from no one......  Cry
20 REPLIES 20
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: My phone does not ring

Have you tried ringing your line from a mobile to see if it is working
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: My phone does not ring

Does '17070' report the correct number?
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,940
Thanks: 624
Fixes: 175
Registered: ‎27-04-2007

Re: My phone does not ring

I've just tried giving you a call just to check that the line is working as intended. No one answered, I'm assuming all is OK but do try calling from a mobile as that's the best way to make sure you can receive inbound calls.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
w23
Pro
Posts: 6,344
Thanks: 93
Fixes: 4
Registered: ‎08-01-2008

Re: My phone does not ring

Is the telephone plugged into the socket?
[coat]
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
davidj66
Aspiring Pro
Posts: 704
Thanks: 47
Fixes: 4
Registered: ‎04-09-2008

Re: My phone does not ring

Quote from: 4C
Does '17070' report the correct number?

Fair point - BT recently "changed" my number by "mistake" - I didn't get any calls for 3 days either! Smiley Only found out when my daughter messaged us thru Facebook - and 17070 gave us a different number. Got my old number back ....then the marketing calls etc started again  Cry
zedingrove
Grafter
Posts: 293
Registered: ‎18-06-2012

Re: My phone does not ring

Have tried calling from my mobile does not ring, yet does connect. Whilst calling from mobile picked up phone and ......
Thing is it rang with BT but not with PN
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: My phone does not ring

Have you raised a phone fault
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,940
Thanks: 624
Fixes: 175
Registered: ‎27-04-2007

Re: My phone does not ring

@ZedinGrove
I just ran a test against your line and that didn't show any faults. I'd advise trying a different handset if you can get your hands on one and logging a fault here if that's still not resolved:
http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
zedingrove
Grafter
Posts: 293
Registered: ‎18-06-2012

Re: My phone does not ring

OK... This does not make any sense at all, my phone is connected to an extension cable, everything works fine except it does not ring (ring, ring... ring, ring). taken it off the extension cable and phone rings, if there was something wrong with the cable then the phone would not work at all. Have had this cable in use for 10+ years and as soon as had switch over to PN no longer rings.
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: My phone does not ring

Coincidences do happen (in fact - wouldn't it be weird if they never did?).
The fact is, though, that switching from paying line rental to BT to paying PN does not physically alter anything. So, a duff cable it must be.
Quote from: ZedinGrove
... if there was something wrong with the cable then the phone would not work at all.

It's quite possible for the speech pair to be OK but the ring wire to be faulty.
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: My phone does not ring

I'd have to agree with 4C on this. It sounds as though your extension cable may not be of a required standard for your telephone anymore.
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: My phone does not ring

Speech is carried on wires 2 and 5 and the ringing on 3. If you use a filter at the same end of the extension cable as the phone then the phone should ring as the filter has a ringing circuit
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: My phone does not ring

@itsme
Actually, the ring is carried by a 12v signal across 2 and 5, 3 is unnecessary. Poor 2 and 5 wiring may cause lower volume speech and a degradation in the 12v signal so it doesn't trip the ring on your phone? You may not notice the lower volume in this scenario.
Source: I rewired my own house and strung 2 and 5 across 4 floors. All phones ring just fine Smiley
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: My phone does not ring

Ben, but the ringing tone is on  2 and 5 because surprised surprised you have only 2 wire coming into the house. But after that the rest of your comments I disagree with. BT ringing voltage is approximately 80Vac and as the specification is a maximum of 4 REN I assume that this have not changed over the years as there are still many old phones out in the community. So not sure where you got the 12v from.
pin 3 is only unnecessary if you have broadband and use a filter on each phone, as the filter has the ring circuit. Or some phones also have the ring circuit but not all. If I stop having broadband I will have to reconnect pin 3 on my extensions as I have phones that will not ring unless going through a filter.