My phone does not ring
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- My phone does not ring
My phone does not ring
20-08-2018 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think a few people have had this problem but since changing from BT to Plusnet my phones do not ring. I have tried using the bt test socket and still no ring even though the phone lights up! Any answers out there.
Re: My phone does not ring
20-08-2018 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @spitfiresteve,
I'm sorry to hear that you've had no dial tone on your phones since moving over to us. I've tested your line from this side but unfortunately the test isn't picking up the cause of this problem.
You can troubleshoot and report phone issues here, please let us know when you've reported it and we'll then be able to look into this further for you.
Re: My phone does not ring
20-08-2018 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Emily
I have tried all the options and do have a dialing tone when making a call but no ring when receiving a call.
Can I report this here?
Re: My phone does not ring
20-08-2018 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for running through the troubleshooting checks. We can certainly look into this further for you from this side, however we're unable to raise it as a fault from here. Please can you report a fault through the phone line checker here and let us know when you've completed it - this will then allow us to progress this further for you.
Re: My phone does not ring
21-08-2018 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tried the link and the line was checked and reported ok but still no ring! And cannot see where to report this!
Re: My phone does not ring
21-08-2018 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My phone does not ring
07-09-2018 9:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@spitfiresteve wrote:
I have tried all the options and do have a dialling tone when making a call but no ring when receiving a call.
Can you dial out?
This has all of the hallmarks of you having some one else's phone line. If you dial 17070 does it report the number you expect?
Is your broadband working OK? Is it FTTC?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page