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My landline is'nt ringing out but I can make calls?

linda3940
Newbie
Posts: 1
Registered: ‎19-09-2016

My landline is'nt ringing out but I can make calls?

Hi

I have a dialing tone I have rang my landline from my mobile and I can answer it but it does'nt ring out can anyone help please....I have also purchased a new digital cordless phone and its the same problem ?

3 REPLIES
SeaDog9
Newbie
Posts: 2
Registered: ‎24-09-2016

Re: My landline is'nt ringing out but I can make calls?

Linda,

Do mean when some one rings you the phone does not ring but you can make calls out?

If that is the case it is a fault in the exchange. I know this as our son is an Openreach engineer. But when you contact  Plusnet they will test your line & it will come back "No fault found" this is because the fault is not on the line

You really have to emphasise this to them. We had the same problem & had to contact them through facebook in the end. Good luck

 

Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: My landline is'nt ringing out but I can make calls?

Moderator's note by Dick (Strat) Duplicate post removed.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: My landline is'nt ringing out but I can make calls?

Hi Linda,

 

Is this sorted for you now?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff