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My caller display has stopped working, any advice please?

Community Veteran
Posts: 2,568
Thanks: 178
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Registered: ‎27-05-2011

Re: My caller display has stopped working, any advice please?

I think you've frightened them off with your prerequisites. Wink
The agent who did it for me had several goes before it worked, and as I said it's flaky and no one seems to fully understand the vagaries of why it sometime goes wrong. Asking them to predict and give guarantees is a step to far IMHO  Roll_eyes
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kmw350
Rising Star
Posts: 204
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Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

I didn't mean to frighten them off lol.
As I genuinely did not understand what was being suggested by clearing it from my account and adding it again (compared with the previously tried 'resets') , I just wanted to make sure that my contract and conditions don't change if I accept what Ben suggested.
If that has 'frightened them off, then it's disappointing to say the least. Despite it being at least 10 weeks now, I have remained polite and grateful for any help. The only sentiment I have expressed is disappointment and frustration, and the lack of reply isn't very encouraging Sad
Chris
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Registered: ‎05-04-2007

Re: My caller display has stopped working, any advice please?

Sorry, missed this thread 😕
What Ben has suggested wouldn't make any difference as whether or not caller display shows on our systems does not affect how it works, it's purely there for reference and account management.
I've asked Matthew to look at this again and follow up the manual faults we've raised.
I'm really sorry this is still ongoing 😕
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
kmw350
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Posts: 204
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Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Thank you for that Chris,
but I would also like to understand the option that Ben was offering.
I believe some kind of 'reset' has been tried at least twice, but in Ben's recent post, he suggested removing it completely from my account and then having it added as a new service. If this is different to the previous resets and might work, then of course I would agree. I just needed to understand that it wouldn't affect the rest of my PN service.
Thanks again,
kmw
Chris
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Posts: 17,723
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Registered: ‎05-04-2007

Re: My caller display has stopped working, any advice please?

Ben's suggestion was to remove it from our system and re-add. As we'd already done this on a wholesale level (twice IIRC) I don't think it'll make any difference.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
kmw350
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Posts: 204
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Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

ok thanks for clarifying that
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Hi again PlusNet,
Can you please tell me what is happening with my loss of caller ID display?
My support question appears to have been closed, and yet the issue has not been resolved.
Please, please, can someone clarify what is going on? If you cannot fix it, why won't you just tell me so?
I have been polite and patient for the past 2 1/2 months, now it just seems to have been closed with no explanation. Really disappointed in this.  Sad
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: My caller display has stopped working, any advice please?

I'm just chasing this up now.
Sorry it's still ongoing.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kmw350
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Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Thank you Matthew
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: My caller display has stopped working, any advice please?

Just to confirm a engineer is checking the exchange in the next 24 hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kmw350
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Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Thank you Matthew.
For info, I could see that you just did a reset of my line, that seems to happen each time I post here for an update, but I can promise you that does NOT fix it. I really hope the engineer can find something.
Plusnet Help Team
Plusnet Help Team
Posts: 7,540
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Registered: ‎01-01-2012

Re: My caller display has stopped working, any advice please?

We shouldn't be doing that at all.
I've took this on personally so there's no more confusion.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kmw350
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Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Thanks, that is good to know.
Personally, I think that would be a good idea - allocate to a particular staff member if a problem is not resolved in a set time.
Anyway, ever hopeful, let's see what the next 24hrs brings
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Any news from the exchange Matthew?
It was being checked within 24hrs, that was 4 days ago, and still no caller ID at this end.
Thanks
jimbo121
Dabbler
Posts: 24
Registered: ‎05-06-2015

Re: My caller display has stopped working, any advice please?

Oh Dear, still a no go, you must have the patience of a saint