cancel
Showing results for 
Search instead for 
Did you mean: 

My caller display has stopped working, any advice please?

Community Veteran
Posts: 26,786
Thanks: 987
Fixes: 10
Registered: ‎10-04-2007

Re: My caller display has stopped working, any advice please?

Have you tried disabling and enabling it yourself?
Dial #234# to disable it.
Dial *#234# to check that's worked.
Dial *234# to enable it.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Quote from: spoon
Have you tried disabling and enabling it yourself?

Thanks for the suggestion, but it did not work.
I confirmed I had disabled it, then reenabled it.
As before, I get the message 'caller id will be displayed', and yet they are not.
Plusnet Help Team
Plusnet Help Team
Posts: 7,527
Thanks: 809
Fixes: 318
Registered: ‎01-01-2012

Re: My caller display has stopped working, any advice please?

I'm hoping to have a poisitive update on this tomorrow.
Leave it with me.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Waiting with hope and anticipation since your last post Wink
jimbo121
Dabbler
Posts: 24
Registered: ‎05-06-2015

Re: My caller display has stopped working, any advice please?

I am watching this with baited breath as I have exactly the same problem, BT engineers found a fault but this has not fixed the ID problem, nearly sent my new phones back as faulty but tried them on somebody else's line and the caller ID worked.
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Hey Matthew, any news on the possible positive update you were expecting a few days ago ?
Cheers  Sad
Plusnet Help Team
Plusnet Help Team
Posts: 7,527
Thanks: 809
Fixes: 318
Registered: ‎01-01-2012

Re: My caller display has stopped working, any advice please?

Unfortunately it's taking longer then expected.
Caller Display faults can take a while to get sorted but we'll get it fixed as soon as we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?


many thanks for the update, good to know there's still hope  Smiley
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Two weeks on Matthew, can you confirm this is still being investigated please? I still have no caller ID being displayed. Sad
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 7,527
Thanks: 809
Fixes: 318
Registered: ‎01-01-2012

Re: My caller display has stopped working, any advice please?

Still working on it I'm afraid.
Caller display issues can be complicated.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jimbo121
Dabbler
Posts: 24
Registered: ‎05-06-2015

Re: My caller display has stopped working, any advice please?

How complicated can they be, into my second month now without caller ID,
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Wondering the same Jimbo Sad
jimbo121
Dabbler
Posts: 24
Registered: ‎05-06-2015

Re: My caller display has stopped working, any advice please?

Hi Kmw, after been told several times my fault had been fixed and me replying no it isn't I've just had the Openreach guy in my home he asked what the fault was I told him 'caller ID' not working as he had not done one of these before he had no idea what it even was, he rang several colleagues but made nothing out with them,  said he would ask somebody else and then left, the one thing I have learnt today is NOT to hold my breath waiting for this shambles to get sorted, I hope you fare better than me, Regards jimbo
jockwav
Aspiring Pro
Posts: 687
Thanks: 22
Fixes: 3
Registered: ‎01-08-2011

Re: My caller display has stopped working, any advice please?

Shocking.! Shocked Huh
https://www.flickr.com/photos/james_bingham/
kmw350
Rising Star
Posts: 204
Thanks: 10
Registered: ‎17-09-2010

Re: My caller display has stopped working, any advice please?

Well, thanks for the comments, no I'm not holding my breath, but I am not giving up on it either. It worked fine for several years and now it doesn't and I would like the cause to be found and fixed.
I was sick of all the unsolicited calls and I do not want them to start again. Sad