My caller display has stopped working, any advice please?
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Re: My caller display has stopped working, any advice please?
20-11-2015 5:07 PM
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Re: My caller display has stopped working, any advice please?
20-11-2015 5:46 PM
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I have just replied.
Re: My caller display has stopped working, any advice please?
23-11-2015 9:15 PM
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just a further update in case it helps (still no caller ID here)
I took my phone to a neighbour and confirmed that it works fine, displays caller ID when plugged into their phone line.
Back here at home, the same phone plugged into my test socket, no caller ID.
So my phone is not the problem.
But as per your ticket entry, I am happy for an engineer to visit again, if you can confirm the date when you have it,
Thanks
Re: My caller display has stopped working, any advice please?
24-11-2015 11:56 AM
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Re: My caller display has stopped working, any advice please?
04-12-2015 8:10 PM
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Re: My caller display has stopped working, any advice please?
05-12-2015 12:48 PM
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Re: My caller display has stopped working, any advice please?
07-12-2015 10:43 AM
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Still no caller ID here.
The engineer did a thorough test last week, and replaced my main socket - he is certain that the BT line is working fine. He says the fault must be at PlusNet's end. The engineer carried out a 'butt' test of some kind at my house, and believes the Caller ID signal is not being sent correctly, but suggested you get this checked at the exchange end too.
He also suggested that remote resetting will not work, and that you should try physically switching me to a different port at the exchange. I am stating this from memory, not as an expert, so I hope it makes sense to someone. He tried to phone you from my house, but had to give up after waiting 45minutes.
Please can you try what has been suggested here by the engineer. i.e. request a physical check of my line at the exchange and if not solved, then switch me to another port.
Quote from an earlier post by a helpful retired BT engineer - 'facility works by sending a voice band data signal from the exchange to the customer, just before the ringing current is applied. With a test telephone on 'high impedance monitor' (a 'butt' in the trade), an engineer would easily identify whether that signal was being sent, or not.'
Re: My caller display has stopped working, any advice please?
08-12-2015 4:30 PM
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I've requested the exchange ports be changed before but I'll try it again.
Re: My caller display has stopped working, any advice please?
09-12-2015 10:04 AM
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I am bemused, someone back in August must have changed something for my caller ID to suddenly stop working.
It is beyond me that no one can work out what that change was, and put it right.
I know it is only a small part of the service, but in this day and age, the ability to stop all these unwanted cold callers is an important feature.
I was inundated with them before I started using callerID a few years ago, and I do not want to go back to that.
I'm very disappointed, and it will probably mean moving to another ISP, a #@£% pain to have to do for such a minor thing, but I have enjoyed the peace while caller ID was working, and I want it back.
Re: My caller display has stopped working, any advice please?
09-12-2015 10:28 AM
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Quote from: kmw350 Ok, well that seems to be that then.
I am bemused, someone back in August must have changed something for my caller ID to suddenly stop working.
It is beyond me that no one can work out what that change was, and put it right.
I'm not sure if this is relevant with todays telephone exchange equipment, but back in the late 90's/early 00's I was having trouble with my Caller Display which was only working intermittently. After 2-3 engineer visits the solution was to 'turn up the gain' on the line which presumably increased the strength of the Caller Display signal (which I believe is transmitted as an audio signal). I do recall that telephone calls were slightly louder than before (and therefore easier to hear) and the Caller Display worked pretty much faultlessly afterwards.
Re: My caller display has stopped working, any advice please?
09-12-2015 12:13 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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