My caller display has stopped working, any advice please?
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Re: My caller display has stopped working, any advice please?
11-11-2015 1:38 PM
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I really want my caller ID back, but I must rely on PlusNet to investigate and discover the fault for me.
3 months now and no sign of me ever getting it back
Matthew, is there any update please? It's a week now since you said the engineer would check the exchange & I have heard nothing
Re: My caller display has stopped working, any advice please?
16-11-2015 1:23 PM
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Re: My caller display has stopped working, any advice please?
16-11-2015 1:29 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: My caller display has stopped working, any advice please?
16-11-2015 1:37 PM
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Several resets have been tried, I've tried 3 phones at master socket, including buying a new one. Broadband and phone are otherwise fine.
I still hope the fault can be found at the exchange.
Any update please PlusNet?
Re: My caller display has stopped working, any advice please?
16-11-2015 1:40 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: My caller display has stopped working, any advice please?
16-11-2015 1:42 PM
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Re: My caller display has stopped working, any advice please?
16-11-2015 2:46 PM
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Quote from: spoon I'd suggest it's time for Making a Complaint
Thanks Jelv, but I am still trying to avoid that - I just want my Caller ID investigated and fixed, I don't want to add a complaints process into the equation.
Quote from: Matthew Sorry to hear this still ongoing.
I've been out of the office but I'm chasing this up again.
Thank you Matthew, please let me know what is happening (the ticket continues to say simply 'internal', which tells me nothing, and I keep getting left hanging here on the forum, it is quite disheartening. I appreciate my issue is probably more than the usual reset or account adjustment, but surely there is a protocol or expectation that exchange engineers will do their part if that is indeed where the problem lies? Can they simply choose to do nothing?
Re: My caller display has stopped working, any advice please?
17-11-2015 12:40 PM
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but still no change - caller ID has not returned
Re: My caller display has stopped working, any advice please?
17-11-2015 3:04 PM
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I JUST WANT MY CALLER ID BACK.
Don't know whether to laugh or cry.
Re: My caller display has stopped working, any advice please?
17-11-2015 3:11 PM
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The exchange has been checked and they haven't found any issues.
I'm trying to get this escalated further for you.
Just to confirm have you tried connecting the phone on it's own to the test socket?
Re: My caller display has stopped working, any advice please?
17-11-2015 3:16 PM
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I tried two phones connected to the master socket, plus I then bought a brand new one just to be extra certain. None of them are displaying caller ID.
The #234 message tells me it is active but it simply does not work at this end, (where it always used to prior to August).
Re: My caller display has stopped working, any advice please?
17-11-2015 3:20 PM
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http://www.plus.net/support/broadband/master-socket-guide.shtml
Sorry if I'm getting you to do stuff you've already done.
Re: My caller display has stopped working, any advice please?
17-11-2015 3:50 PM
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It would help if everyone posted "test socket" rather than master socket when that is what is meant - it ties in with the guide you've linked as well.
However I tend to make it doubly clear by saying "test socket inside the master socket" - just a suggestion.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: My caller display has stopped working, any advice please?
17-11-2015 4:22 PM
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Since it is so long since I checked it I have just done it again, and it is the same situation - no caller ID.
Re: My caller display has stopped working, any advice please?
20-11-2015 10:18 AM
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any chance of an update with my loss of caller ID issue? You said you were trying to escalate it further?
Thanks
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