My caller display has stopped working, any advice please?

[#1]

Switch off/switch on seems to be becoming the standard method of fixing this problem instead of research into the root cause.

[#2]

Quote from: Chris

I'm going to simply try removing/readding caller ID. The fault I raised has closed as no issue was found, so before going down the route of sending engineers to investigate this seems like a good step. I'll update you when I've re-added it back to your line.

That's understood, many thanks for the update Chris. I'll wait to hear further.

Quote from: chalbury

Switch off/switch on seems to be becoming the standard method of fixing this problem instead of research into the root cause.

Chalbury,
will you kindly STOP posting your unhelpful comments in this thread. Chris is helping me with a problem and I appreciate it. If you have a gripe then please create your own thread or contact PlusNet directly. My problem is not your problem. Thank you.

[#3]

Just to make that a little more official, Chalbury please stop spamming kmw350's thread with unnecessary comments.
It makes Plusnet Support's work more difficult.

[#4]

I thought that I was being helpful since switching off then switching on seems to cure the problem.

[#5]

@kmw350
I've placed the order to re-add your caller display.
It should be up and running in the next hour or so.

[#6]

Thank you Matthew, still no change at this end yet though. I have added some information to my support question that might help the investigation.
Regards
KMW
dick:quote

[#7]

Quote from: Chris

I'm going to simply try removing/readding caller ID. The fault I raised has closed as no issue was found, so before going down the route of sending engineers to investigate this seems like a good step. I'll update you when I've re-added it back to your line.

Any news on this Chris? The feature was removed and re-added but it has not fixed the problem.
*#234# still tells me 'caller IDs will be displayed'; I have a new phone; I've tried form the master socket, but I am still not seeing any phone numbers displayed.
regards
Keith

[#8]

Really sorry to hear that. We're probably going to need to go through looking at a fault, although I'd like Matthew to take a look first to see his thoughts. I'm off all week next week so will ask someone else on the team to pick this up for you.

[#9]

Everything should be in order now kmw350
Give me a shout if there's any issues.

[#10]

Adam,
No, unfortunately there is no change at my end.
The situation has been the same since the power cut a couple of weeks ago when I first reported it.
If I dial *#234# it says 'caller id will be displayed', but they are not.
I have tried 3 different phones, including from the main socket.

thanks
Keith
dick:quote

[#11]

Let me look into this again.
[EDIT]
I've sent off a request for them to check the exchange. As soon as I have a update I'll let you know.

[#12]

Thanks Matthew,  a BT engineer has just been to my house and could not find any fault on the line, I have updated the support ticket to that effect. He suggested the problem must be at the 'provider's end' so I hope there is something else you can look at.
Cheers
Keith
dick:quote

[#13]

The engineer not being able to fault has stumped me a little.
Let me have another look.

[#14]

Quote from: Matthew

OK, also, I am getting more disconnects than usual. Several in the last few days, which I do not normally get, I don't know if that has anything to do with it, or just coincidence?
Thanks

[#15]

The disconnects have settled down, seems back to normal,
BUT still no caller ID display, I hope something can be done to get this working again, please don't give up on it, I was SICK of all those &*%$ PPI calls and I do not want to have to answer them again.  
Thanks