Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
My Homephone/Broadband order
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: My Homephone/Broadband order
My Homephone/Broadband order
16-10-2007 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have a couple of tickets open (23111603 and 23013280)
I have been with Plus for 4 years now and am now waiting to have a line activated in a new build property. I have paid £105 and would just like to know what is happening.
I am trying to be patient but slowly loosing faith. I have moved house a few times and I know its not a smooth process, but can someone just tell me what is the position with my order? I've had a few apologies from people saying that someone will give me an update -- but none as yet.
Please can someone tell me what is happening?
Thanks
Stewart
I have been with Plus for 4 years now and am now waiting to have a line activated in a new build property. I have paid £105 and would just like to know what is happening.
I am trying to be patient but slowly loosing faith. I have moved house a few times and I know its not a smooth process, but can someone just tell me what is the position with my order? I've had a few apologies from people saying that someone will give me an update -- but none as yet.
Please can someone tell me what is happening?
Thanks
Stewart
Message 1 of 9
(3,722 Views)
8 REPLIES 8
Re: My Homephone/Broadband order
16-10-2007 10:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Stewart.
Sorry to hear that you are having to chase this. I'll escalate your query to the appropriate team in the morning and get some information to you.
Sorry to hear that you are having to chase this. I'll escalate your query to the appropriate team in the morning and get some information to you.
Message 2 of 9
(1,458 Views)
Re: My Homephone/Broadband order
17-10-2007 8:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Stewart,
I've asked one of our Provisioning Analysts to look into this for you.
I'll let you know as soon as I've heard back.
I've asked one of our Provisioning Analysts to look into this for you.
I'll let you know as soon as I've heard back.
Message 3 of 9
(1,458 Views)
Re: My Homephone/Broadband order
17-10-2007 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Stewart,
I've been informed that your order has been placed and we're currently awaiting confirmation of the installation date.
I'm very sorry for the delays that you have seen to date.
I've been informed that your order has been placed and we're currently awaiting confirmation of the installation date.
I'm very sorry for the delays that you have seen to date.
Message 4 of 9
(1,458 Views)
Re: My Homephone/Broadband order
17-10-2007 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your replies.
From my years with +net and a lurker here on the forums, it seems that if you are not getting anywhere with tickets the raise something here and someone will respond.
It shouldn't really work like that -- should it?
I just want an internet connection at home
From my years with +net and a lurker here on the forums, it seems that if you are not getting anywhere with tickets the raise something here and someone will respond.
It shouldn't really work like that -- should it?
I just want an internet connection at home
Message 5 of 9
(1,458 Views)
Re: My Homephone/Broadband order
17-10-2007 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Stewart,
I completely accept what you are saying, but generally this isn't the case. There is absolutely no way that there is a 5 day lead time on all tickets. We have an internal SLA of 8 hours for CSC tickets and the BOT (Provisioning) ones are generally picked up within a similar timescale.
Obviously yours wasn't picked up within an acceptable timescale and I've raised this with the relevant people in the team.
Please again accept my apologies for the amount of time you had to wait for an update.
I completely accept what you are saying, but generally this isn't the case. There is absolutely no way that there is a 5 day lead time on all tickets. We have an internal SLA of 8 hours for CSC tickets and the BOT (Provisioning) ones are generally picked up within a similar timescale.
Obviously yours wasn't picked up within an acceptable timescale and I've raised this with the relevant people in the team.
Please again accept my apologies for the amount of time you had to wait for an update.
Message 6 of 9
(1,458 Views)
Re: My Homephone/Broadband order
17-10-2007 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks James
Message 7 of 9
(1,458 Views)
Re: My Homephone/Broadband order
30-10-2007 3:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
re ticket 23013280
I now have a phone line and it seems to work. I have tried asking on the open question that I have, but no answer as yet.
Can someone tell me if my broadband order has now been placed? I was told that you could not do this until I had a phone line.
Thanks a lot
Stewart
re ticket 23013280
I now have a phone line and it seems to work. I have tried asking on the open question that I have, but no answer as yet.
Can someone tell me if my broadband order has now been placed? I was told that you could not do this until I had a phone line.
Thanks a lot
Stewart
Message 8 of 9
(1,458 Views)
Re: My Homephone/Broadband order
31-10-2007 2:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
The order was placed yesterday afternoon, and your ticket updated.
The broadband will be active by next Tuesday at the latest.
The order was placed yesterday afternoon, and your ticket updated.
The broadband will be active by next Tuesday at the latest.
Message 9 of 9
(1,458 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: My Homephone/Broadband order