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Moving my old landline number to Plusnet

marciam
Newbie
Posts: 1
Registered: ‎04-09-2020

Moving my old landline number to Plusnet

Hi

 

I've just switched over from BT to Plusnet. Installation date is still a few weeks away.

I assumed my old landline number (which I've had for 40 years) would be transferred with me, but just had a text to say I will have a new number.

Tried phoning customer service, but was told lines are too busy, which was quite frustrating!

Can anyone help me with getting my old number transferred across?