cancel
Showing results for 
Search instead for 
Did you mean: 

Moving line rental but keeping fibre

moob
Grafter
Posts: 29
Registered: ‎13-01-2013

Moving line rental but keeping fibre

Hi,
I'm looking at moving to another supplier for my line rental as my prepaid term is up. This contract is up on 31/01/14.
Can someone tell me when I should place my order with the new supplier to allow for any notice period required, and if there is any likelihood of an interrupted broadband service?
12 REPLIES 12
moob
Grafter
Posts: 29
Registered: ‎13-01-2013

Re: Moving line rental but keeping fibre

Anyone any ideas?
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Moving line rental but keeping fibre

which supplier and does your product get a £2.50 per month premium if you move the phone away
moob
Grafter
Posts: 29
Registered: ‎13-01-2013

Re: Moving line rental but keeping fibre

Moving line to primus - not sure what you mean by the 2nd Q, sorry!
jim:quote
ITWorks
Superuser
Superuser
Posts: 2,050
Thanks: 717
Fixes: 8
Registered: ‎05-11-2008

Re: Moving line rental but keeping fibre

If you have one of the current broadband packages, and move your home phone away, your broadband price will increase by £2.50 a month.
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Moving line rental but keeping fibre

Primus may be offering an LLU phone and in which case your broadband would cease
The question about the £2.50 relates to when you took up the fibre part of the contract and it may be £1.50 but I have no idea what it will be in your particular situation
w23
Pro
Posts: 6,344
Thanks: 93
Fixes: 4
Registered: ‎08-01-2008

Re: Moving line rental but keeping fibre

I believe that ten working days is required to transfer a line, a good supplier will let you order before the ten day's notice period but organise to move the line on, or just after, the date your current pre-paid period ends, you need to ask your prospective supplier.
Also check that they will keep you on a BT Wholesale line in order that your FTTC is not disconnected (again, you really need to spell it out to any prospective supplier and get their assurance that your broadband will not be affected).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
moob
Grafter
Posts: 29
Registered: ‎13-01-2013

Re: Moving line rental but keeping fibre

Thanks all - will look into this further. Certainly when I made my initial enquiries with plusnet, they didn't make any reference to penalty charges for moving the phone.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Moving line rental but keeping fibre

Hi moob, it's not a penalty charge (at least, that's certainly not how we see it) - it's just that we're able to offer better prices to customers who take both broadband and phone with us, hence why the broadband gets a bit more expensive if phone is moved.
You could always renew the line rental saver though, if you wished?
w23
Pro
Posts: 6,344
Thanks: 93
Fixes: 4
Registered: ‎08-01-2008

Re: Moving line rental but keeping fibre

Ahem!
However you choose to see it internally, from any customer's perspective:
If the price for broadband is lower than the most obvious price shown prominently on your website or any advertising when also taking line rental then this is a 'discount', if the price is higher than the obvious one for anyone not taking (or removing) line rental then it's a 'surcharge' or 'penalty charge'
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
moob
Grafter
Posts: 29
Registered: ‎13-01-2013

Re: Moving line rental but keeping fibre

Quote from: Matt
Hi moob, it's not a penalty charge (at least, that's certainly not how we see it) - it's just that we're able to offer better prices to customers who take both broadband and phone with us, hence why the broadband gets a bit more expensive if phone is moved.
You could always renew the line rental saver though, if you wished?

That's from your perspective as a retailer.
I'm already paying £20pm just for broadband not including line rental. I did pay the line rental up front but that is now at an end, and I don't see the £15pm Plusnet are asking for purely renting the line as good value.
Like I said, I certainly wasn't aware I would be charged more for my BB if I moved to another supplier for my line - that wasn't made clear when I signed up.
w23
Pro
Posts: 6,344
Thanks: 93
Fixes: 4
Registered: ‎08-01-2008

Re: Moving line rental but keeping fibre

Whether or not you're subject to the penalty charge un-discount will depend on  which broadband product you have and when you took it out.
If you have had your broadband for a year or so then it's unlikely that you'd incur any surcharge loose any discount for moving your line rental (I didn't) but you might need to check the specifics of your account with customer service.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
moob
Grafter
Posts: 29
Registered: ‎13-01-2013

Re: Moving line rental but keeping fibre

Yeah cheers, I've raised a ticket due to several uncertainties raised on here...appreciate your banter 🙂
jim:quote