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Moving existing phone number to new line

dqj999
Dabbler
Posts: 10
Registered: ‎04-01-2012

Moving existing phone number to new line

I've just got a 2nd PSTN line installed in my house with BT providing the line and using Plusnet as the Broadband supplier. I did this because the existing line has very poor transmission and only runs at about 500kb/sec. The new line runs at about 1.5mb/sec, which is what I would expect given the distance from the exchange which is about 3 miles.
I intend to cease the old line and broadband service with BT/Virginmedia but my problem is that I would like to transfer the phone number from my old line to the new one. Is there any way that I can do this?  I need to be very sure that BT don't simply give me back the old crappy line when this is done.
Derek
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,940
Thanks: 624
Fixes: 175
Registered: ‎27-04-2007

Re: Moving existing phone number to new line

You probably can transfer the number over, although if both lines are with BT you'd be best posing this question to them.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team