On 18th of April I asked for my home phone and broadband to be moved to a new address 200 m along the same road. Later that day I was billed £49.00 for the engineer's vist to liven the line and given a date and time of between 8am and 1pm on Wednesday 4th May.
The phone socket at the new address existed and just outside the new address is the PCP (the green roadside cabinet that both the old address and the new address were served by). All that was needed was to transfer the line in the PCP.
A further five emails were receieved about the order being put on hold, taken off hold, found to have been put in the wrong 'section' etc. But I was assured that oit was AM on 4th May.
On the appointed day, I sat in all day at the new address but no-one appeared. Eventually I contacted Plusnet who said there had been an error and that they would have to rebook the appointment. I was given a new date of Monday 16th May in the afternoon. I was then advised that they could not get my phone number back as part of the original order was "stuck in the system and would not let them reissued the number. I would have to have a new number whilst they sorted my original number out". I protested and said that in all my dealing with Telecom, it would be te start of problems (I've been in the telecoms industry for many years and have dealt with moves like this for customers and know what happens!)
I was given a new appointment on AM on Tuesday 17th of May. Openreach did turn up and livened the existing line up BUT with a NEW phone number which I said didn't want!.
Now a week on and no-one is able to telephone us as 'our' telephone number has 'Number Unobtainable' on it.
Just spoken to Plusnet who still can't give me a date when we'll have our phone working.
Meanwhile Plusnet have taken another payment for a service I haven't got!
