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Moved phone to Plus Net and get a number in a foreign country ???

BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Moved phone to Plus Net and get a number in a foreign country ???

My wifes grandmoither has just had her phone moved over to Plus Net today and we have had an e-mail confirmation that it has taken place but it gave an odd phone number.  We logged onto her account and indeed it reports a phone number for the south of England and yet my wifes grand mother lives in south Wales.
I rang the incorrect phone number 01264 5##### and spoke to a lovely lady who was as confused as me and will also be raising a query/ticket when her broadband comes online tomorrow.  My wifes grand mother is on 01495 7##### so they are not even close in number.

How the heck does this happen?  Are we going to be getting this other lady's bills ?  She is as concerned as we are!!
6 REPLIES 6
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,911
Thanks: 621
Fixes: 173
Registered: ‎27-04-2007

Re: Moved phone to Plus Net and get a number in a foreign country ???

BRABUS,
Could you drop me a PM with the relevant phone number or the username please?
This may be down to human error and I'm sure we can get this corrected quickly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Moved phone to Plus Net and get a number in a foreign country ???

Cheers Adam I have sent you all the details you asked for.
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Moved phone to Plus Net and get a number in a foreign country ???

Just had a call from a nice lady at PN who confirmed that it was indeed a PEBKAC and that the details for the accounts will be switched today.

* PEBKAC definition below as even the PN lady din't know what it meant, but at least it made her chuckle.
Problem
Exists
Between
Keyboard
And
Chair
randpwar
Grafter
Posts: 1,320
Thanks: 3
Registered: ‎01-08-2007

Re: Moved phone to Plus Net and get a number in a foreign country ???

Shouldn't that be PICNIC
Problem
In
Chair
Not
In
Computer
Sorry, completely off topic  Embarrassed
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,911
Thanks: 621
Fixes: 173
Registered: ‎27-04-2007

Re: Moved phone to Plus Net and get a number in a foreign country ???

@BRABUS
Yes, apologies it was our bad indeed. I can see steps have been put in place to correct the mistake that was made. I'll make sure anyone that was involved in the error is pulled up about that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Moved phone to Plus Net and get a number in a foreign country ???

Please dont tell anyone off...it gave me a giggle during a bad day at work  Grin