cancel
Showing results for 
Search instead for 
Did you mean: 

Moved over from Virgin for better service, now ended up with dead phone

linkrieter
Not applicable
Posts: 1
Registered: ‎21-11-2011

Moved over from Virgin for better service, now ended up with dead phone

Hello,
I am relying on phone and internet for work. Now my phone went dead 4 days ago, I locked a ticket and have not heard from you whatsoever.
I moved over from Virgin because of their subterrean service and price model.
You were very efficicient during the switch, but now I discover all the complaints about faulty phone lines and am now stuck after only 2 weeks without any service.
Can you update me asap as I am loosing money here and this is very stressful.
Regards,
Lin
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,966
Thanks: 629
Fixes: 176
Registered: ‎27-04-2007

Re: Moved over from Virgin for better service, now ended up with dead phone

@linkrieter,
I'm sorry to hear about the problems you've had with your line.
Quote
I am relying on phone and internet for work. Now my phone went dead 4 days ago, I locked a ticket and have not heard from you whatsoever.

I can see a ticket was raised on the 19th and since then we have responded. I'll go back and reply again now for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team