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More Home Phone Billing problems

paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

More Home Phone Billing problems

It looks like the number database hasn't been updated to include free calls to support.  Sad
My call list for Talk Evening and Weekends is showing a charge for a call to PN support on 0845 140 0200 - see screen shot.
18 REPLIES 18
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: More Home Phone Billing problems

Hi Paul,
We've got a problem open on this one, currently undergoing beta-testing.
Hope to have it fixed soon.
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: More Home Phone Billing problems

While you're fixing that, you may want to amend this web page too!!!
I think the bit I've circled should read "Evening and Weekend Calls" not "Anytime" and should probably also state that the international calls are only inclusive evenings and weekends.
There should probably be a reference to the fact that you'll need to redial after 60mins too (for Anytime and E+W).
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: More Home Phone Billing problems

Quote from: Jameseh
Hope to have it fixed soon.

That was quick - all fixed now!!  Call to CSC now showing as no charge  Smiley
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: More Home Phone Billing problems

I know a Developer that will be happy to hear that Smiley
I'll let her know you're seeing it working properly now.
baldrick
Grafter
Posts: 128
Registered: ‎07-08-2007

Re: More Home Phone Billing problems

I'm on Anytime 240 and just noticed that since the 12th May I've being charged for 01 numbers even though they are within my allowance - PN see ticket 28805964. Is it just me?
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: More Home Phone Billing problems

You're the 3rd.
I'll get something raised.  Appears to only be happening on Anytime 240.
baldrick
Grafter
Posts: 128
Registered: ‎07-08-2007

Re: More Home Phone Billing problems

Thanks James. I always feel better when I know you're on the case.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: More Home Phone Billing problems

Just to update, one of our clever developers is currently looking into this.
pjmarsh
Superuser
Superuser
Posts: 3,288
Thanks: 993
Fixes: 8
Registered: ‎06-04-2007

Re: More Home Phone Billing problems

James, what other categories of developers do you have other than the clever ones?
Anotherone
Community Veteran
Posts: 19,107
Thanks: 453
Fixes: 21
Registered: ‎31-08-2007

Re: More Home Phone Billing problems

It'd be handy if one of your clever QA team checked it out as well Wink
baldrick
Grafter
Posts: 128
Registered: ‎07-08-2007

Re: More Home Phone Billing problems

Whilst I cannot disagree with Anotherone I am pleased to report that the charges have now disappeared so thank you for the quick response.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: More Home Phone Billing problems

yes mine now correct as well Smiley
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: More Home Phone Billing problems

I never saw the overcharging because of delays in adding information to my account. However, a call I made on 15 May is now shown as free as it should be with Anytime 240.
Anotherone
Community Veteran
Posts: 19,107
Thanks: 453
Fixes: 21
Registered: ‎31-08-2007

Re: More Home Phone Billing problems

Quote from: Paul03
Quote from: Jameseh
Hope to have it fixed soon.

That was quick - all fixed now!!  ..............................................

Well it seems to be UNfixed again Angry
http://www.plus.net/residential/tariffs/homephone.html