More Home Phone Billing problems

[#1]

It looks like the number database hasn't been updated to include free calls to support. 
My call list for Talk Evening and Weekends is showing a charge for a call to PN support on 0845 140 0200 - see screen shot.

[#2]

Hi Paul,
We've got a problem open on this one, currently undergoing beta-testing.
Hope to have it fixed soon.

[#3]

While you're fixing that, you may want to amend this web page too!!!
I think the bit I've circled should read "Evening and Weekend Calls" not "Anytime" and should probably also state that the international calls are only inclusive evenings and weekends.
There should probably be a reference to the fact that you'll need to redial after 60mins too (for Anytime and E+W).

[#4]

Quote from: Jameseh

Hope to have it fixed soon.

That was quick - all fixed now!!  Call to CSC now showing as no charge 

[#5]

I know a Developer that will be happy to hear that
I'll let her know you're seeing it working properly now.

[#6]

I'm on Anytime 240 and just noticed that since the 12th May I've being charged for 01 numbers even though they are within my allowance - PN see ticket 28805964. Is it just me?

[#7]

You're the 3rd.
I'll get something raised.  Appears to only be happening on Anytime 240.

[#8]

Thanks James. I always feel better when I know you're on the case.

[#9]

Just to update, one of our clever developers is currently looking into this.

[#10]

James, what other categories of developers do you have other than the clever ones?

[#11]

It'd be handy if one of your clever QA team checked it out as well

[#12]

Whilst I cannot disagree with Anotherone I am pleased to report that the charges have now disappeared so thank you for the quick response.

[#13]

yes mine now correct as well

[#14]

I never saw the overcharging because of delays in adding information to my account. However, a call I made on 15 May is now shown as free as it should be with Anytime 240.

[#15]

Quote from: Paul03

Quote from: Jameseh Hope to have it fixed soon. That was quick - all fixed now!!  ..............................................

Well it seems to be UNfixed again
http://www.plus.net/residential/tariffs/homephone.html