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Minimum Contract Term

smithgt
Newbie
Posts: 6
Registered: ‎11-01-2008

Minimum Contract Term

Is there a minimum contract term for PlusNet home phone. I've just switched over and lost my CLI and Voice mail which PN want to charge me £2 for. This was included on my £10.50 BT Option1 package.
5 REPLIES 5
Peter_Vaughan
Grafter
Posts: 14,469
Registered: ‎30-07-2007

Re: Minimum Contract Term

Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Minimum Contract Term

Hi there,
1571 and Caller Display are chargeable features on our service, simply because of the Wholesale costs we incur to provide these.
Whilst it's true that these features make the base price more expensive than BT is this offset by the saving you will make on calls (particularly with BT's price increase coming up in April)?
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Minimum Contract Term

Forgot to add, as Peter says our Home Phone contract is monthly, so only 30 days notice would be required to leave and move back to BT.
smithgt
Newbie
Posts: 6
Registered: ‎11-01-2008

Re: Minimum Contract Term

So where do I have to give 30 days notice? Or does the other proviers request to transfer constitue giving notice? Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,255
Thanks: 4,031
Fixes: 258
Registered: ‎04-04-2007

Re: Minimum Contract Term

A request to transfer constitutes giving notice (assuming the transfer is fulfilled).

Bob Pullen
Plusnet Product Team
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