Migrating from full LLU Sky line to PlusNet is this possible
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Migrating from full LLU Sky line to PlusNet is this possible
26-02-2011 12:23 AM
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Ive just signed up for plusnet Pro and Homephone anytime and ahve asked to move my sky broadband and phone line to plus net, it is an LLU line is this possible or do I need a new line?
Thanks
Stu
Re: Migrating from full LLU Sky line to PlusNet is this possible
26-02-2011 8:17 AM
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it is possible, but Sky and Talk Talk have a nasty (Incorrect) habit of ceasing the line and cancelling your number, or holding onto your line and badly delaying the transfer
After the migration make sure that you tell then you have left as they are known to keep billing you for months
Re: Migrating from full LLU Sky line to PlusNet is this possible
26-02-2011 6:58 PM
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I spoke to Sky about migrating and they were unhelpful and nasty too and have point blank refused to allow the line and number to migrate, furthermore they wont say if there is any fees for coming out of a 7 month contractr thankfully to Anthony at Plusnet support it should be sorted fingers crossed
Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 10:59 AM
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Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 2:33 PM
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Will do
Ive just spoken to Sky again and they have said that they have put a TAG on the line and therefore itcant be moved, is this true?
Stu
Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 2:49 PM
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Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 2:56 PM
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Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 2:59 PM
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Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 3:51 PM
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With regards to your problem, I cannot currently see the full picture and results applicable to the number on which you are requesting service.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
If you run your number through the above checker, do you get a response along the lines of
Quote There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.
If this is a new BT number and does not appear after 24 hours then please click here for further details.
If this is the message you receive, Plusnet will need to perform several requests on your line. First is a import and conversion of the line back to the BT network. This can be rejected by the prior supplier, though normally only due to validation errors.
If this is not the message you are seeing, we will need a MAC to transfer your broadband supply. Unless you are able to supply this in advance, there is nothing we can do directly.
If you are experiencing problems with the transfer and we have advised this is due to the response received from the prior supplier, or you are experiencing problems obtaining information we haver requested from them, you should review their Code of Practice of their website. This will provide details of their complaints process and failing this, their alternate dispute resolution (ADR) scheme they are required to supply.
Whilst they cannot block you from leaving, it should be noted that it between yourself and your previous supplier to ensure any outstanding contractual arrangement agreed are resolved. Such disputes should not prevent a move though.
Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 9:30 PM
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will there be a problem with the order
Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 9:41 PM
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What sort of message did you get from the checker?
Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 9:49 PM
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Hi
I have just spoke to Customer Services Agent Cherri (not sure if I have spealt that correct) and she has confirmed that Sky will accept an automated Request to switch to BT-Plusnet and will nto block any attempt to do so.
She also confirmed that there may be cancellation charges but on the majority this doesnt happen, however I had to accept that I may get charged. Which I did.
She also confirmed that I will loose the Phone Numebr I had which I accepted.
So when BOT Provisioning put the line order through it should go ok and can any forum PlusNet staff confirm when the first payment will go through
Thanks
Stu
Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 9:50 PM
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It was the same message you had, Cherri at Sky Customer Services - Retentions confirmed that i wont need a MAC as it is a movement of LLU to ADSL/2
Is this correct?
Stu
Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 10:00 PM
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Re: Migrating from full LLU Sky line to PlusNet is this possible
27-02-2011 10:01 PM
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i made sure i took her name and said if there is any problems either end then I will get Plusnet or BT Provisioning to ask for her likewise if there are any excessive charges I will ask for her to sort it.
Hopefuly this will getsorted this time around and I dont need a new line install
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