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Migrating In - How long?

beano
Grafter
Posts: 61
Registered: ‎03-12-2007

Migrating In - How long?

Quote
Your Home Phone order is currently being processed. We will keep you updated by email and tell you once your service is ready to use.

I still get the above message in my members centre -> Phone calls page.
My broadband migration was completed on 28th and Tiscal claim they were notified by BT Wholesale on the 30th.
However my Tiscali Talk account is still active suggesting my BT landline (rental still goes to them) doesn't seem to have been migrated to Plus net  Home Phone yet.  How long does this usually take?
3 REPLIES 3
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Migrating In - How long?

Hi there,
I've asked Mand to have a quick look into this for you.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Migrating In - How long?

Hi there,
Your transfer order has been placed and is due to complete on the 13th of December.
Due to the way that we receive reports from BT we will get confirmation of this on the morning of the 14th, at which point you'll be sent the welcome email.
beano
Grafter
Posts: 61
Registered: ‎03-12-2007

Re: Migrating In - How long?

Thanks guys! Appreciate the update.  Smiley