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Migrating Homephone in - not configured ? - ticket | ID: 26360079

Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: ‎20-08-2008

Migrating Homephone in - not configured ? - ticket | ID: 26360079

I was told I was going to migrate into PN's homephone service yesterday.
I'm certain I'm not on the original Onetel service now as the 1461 facility is different ?.
But my "Account Summary " shows the phone service as "Unconfigured"
Am I  in limbo land between two service providers ??  Huh
4 REPLIES 4
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Migrating Homephone in - not configured ? - ticket | ID: 26360079

Your Home Phone control panel is usually activated the day after you move provider. (You're not in limbo!)
You should get a confirmation e-mail round about lunch time (but it has been known to take a bit longer).
This is because PN don't get notified of your move by Openreach until the day after it happens.

@Jameseh/Comms
Perhaps something should be put in the sign up details about this as this same question seems to arise repeatedly in this forum?
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Migrating Homephone in - not configured ? - ticket | ID: 26360079

It normally takes about 24 hours for the component to show as active.
I'll speak to Pete about your suggestion, Paul.
petejackson
Grafter
Posts: 691
Registered: ‎12-04-2007

Re: Migrating Homephone in - not configured ? - ticket | ID: 26360079

Quote from: Cap
I'll speak to Pete about your suggestion, Paul.

It sounds to me like we've just had a developer write back to the screen exactly what is held in the back-end database for the status of the 'component' as we term it.  What we should do is give it a friendlier terminology so you can understand what is going on.. we'll look at improving that.  Thanks for bringing it to our attention.
Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: ‎20-08-2008

Re: Migrating Homephone in - not configured ? - ticket | ID: 26360079

Come on guys - that's very woolly - people need more specific information than that. account summary should give better advice, and an email should go out saying exactly what is happening, how long it should take, and briefly how to control the different 1461 facility ( pushing star no longer clears list of calls ).
6/10 could do better.
Sad